Customer Service Representative

Principal Accountabilities

• Engage with customers across various channels to understand needs, promote KINTO products, and recommend suitable rental solutions to achieve sales targets.
• Manage leads and customer interactions through Salesforce CRM, ensuring accurate and up-to-date records.
• Process online and in-person reservations, verify documents, prepare contracts, handle payments, and issue receipts.
• Monitor and manage bookings via platforms such as Booking.com and Self Drive.
• Explain rental terms, coordinate vehicle handovers, and ensure service quality and compliance with company policies.
• Address and resolve customer complaints with professionalism and empathy, including escalations from the call center and social media.
• Support fleet operations, including vehicle inspections, replacements, maintenance coordination, and accident report handling.
• Identify opportunities to improve processes and enhance overall customer satisfaction.

Required Qualifications

• Bachelor’s degree required
• Minimum 2 years experience in rental or fleet operations
• Bilingual in Arabic and English (written and spoken)
• Strong customer service and professional communication skills
• Proven sales ability with confidence in customer engagement